FREQUENTLY ASKED QUESTIONS

Nativys guarantees you, in addition to simple and fluid navigation, a variety of services to make the booking experience enjoyable:

1) Free Booking in a few clicks and 24 hours a day on the platform.

2) No more waiting on the phone or traveling to make your appointments.

3) Simple and fast service, Nativys allows you to avoid wasting precious time and allows you to take Bookings in one of the partner establishments in just a few clicks.

4) Partners selected with requirements and benevolence throughout the Kingdom to ensure a privileged moment for customers.

5) No more missed appointments with the option of sending appointment confirmation SMS directly to customers.

The partners displayed on the Nativys page are professionals specialized in the world of beauty and well-being, selected according to specific criteria which take into account the environment, the atmosphere, the quality of care and the cleanliness of the establishment. .

To make an appointment on the Natives platform, simply follow these steps:

1) Go there on the apple store or the play store of your smartphone and search for NATIVYS then click on install, or consult the site Nativys.com.

2) The download is complete, you can now search for the desired service in your favorite establishment using the search engine

3) Once your choice is made, choose the date and time that suits you as well as the desired method of payment

4) To identify yourself at the meeting, the creation of an account is necessary

5) After validation, you will receive an appointment confirmation text and email. Finally, SMILE, your day will start well.

Managing your appointments on Nativys is as easy as:

1) Click on the ''My account'' icon at the top of the Nativys page

2) Enter your email and password

3) The list of your appointments appears as well as a list of your past appointments. This tells you everything you need to know, including the address of the lounge, information about benefits, the team member you have booked with. As you can resume your appointment by clicking on '' resume appointment '' or you can consult the way to find your beauty establishment by going to '' map '' and you follow the directions.

Once your Booking has been made, you will receive a confirmation text and email.

The Nativys platform is completely free, it does not ask you to pay in advance. You will therefore pay for your beauty service directly with your beauty professional using your desired payment method.

You can find the address of your salon on your profile page on the nativys.com website with a short description of the salon and a link to Google map to easily find the route. As you can also find the establishment address indicated in your confirmation SMS or email or in the details of your Booking in the "My Bookings" section on your Nativys account.

You can also find the number of your salon on your profile page on the nativys.com website as well as in the details of your Booking in the "My Bookings" section on your Nativys account. The telephone number is also mentioned on your appointment confirmation text and email.

Want to experience yourself? Nativys customers (and their partners) are also eager to know what you thought. Just after your appointment, you will receive in your mailbox a link allowing you to publish a notice concerning the service with our partners as well as the quality of reception. The notice can also be smoothed directly on the ''Manage my appointments'' area of ​​the Nativys site or application.

As long as your feedback has not been moderated by the partner salon, you are able to modify it on the ''Manage my appointments'' area of ​​the Nativys site, as you will have the possibility of deleting it definitively (you can throw a quick glance at our Terms of Use relating to “TOS” notices for more information).

At Nativys, we attach great importance to the feedbacks of our customers, these shared feedbacks lead other customers to make the right decision, which beauty treatment to book and which employee to choose. It is also very useful for our partner beauty salons to continuously improve their services. So go ahead, share your experience.

Click on the icon at the top right of the Nativys home page. You can create your account in seconds by providing the following information: surname, first name, mobile phone number, email and a valid password. A code will be sent to you, this code will validate the creation of your Nativys account. Whoops ! your profile has been created, you can now start the adventure.

Yes, the creation of an account on Nativys is necessary, this will allow you to make appointments with our partner beauty establishments, see your old appointments, resume your appointments... Don't worry about your data Personal information collected as part of your use of our platform is protected and will only be used for the sole purpose of improving the quality of service (see T&Cs for more details).

If you forget your password, all you have to do is go to the Nativys application or to the nativys.com website, consult the “My account” page, click on forgotten password then enter your email address. An email will be sent to you, you can click on the link to reset your password.

To delete your Nativys account, log in to your account by clicking on "delete my account". As you can ask Nativys to do so at contact@nativys.com.

If you have any further questions, we'll be happy to help. You can contact us at +971 56 957 2013 or at the following email address: contact@nativys.com